Call center outsourcing
Outsource your customer support and elevate your brand with our professional call center solutions.
We help you service, acquire & retain customers
We are not just here to answer phones – we make every interaction matter.
For over 8 years, Outsource Us has set the gold standard in outsourced customer engagement. Our UK-based call and contact centres offer unmatched flexibility—no minimum agents, no rigid commitments—so you only pay for what you need. FCA authorised, we deliver quality and compliance at every touchpoint.
When others stop at “good enough,” you can call on Outsource Us to give you the edge.
Inbound Call center Services
Outbound Call Centre Services
Specialist Sectors
Online retail, financial services & charities, amongst others
Here are a few SME and Blue-Chip businesses who's customers we've assisted, allowing them the freedom to focus on brand, marketing and profitability.
Why Outsource?
By outsourcing your customer service and call handling strategy, OutSourceUs takes care of your brand 7 days a week. Whether you’re a fast growing SME, or an established blue-chip, our teams will design a customer journey that aims for first time resolution on every interaction.
OutSourceUs helps your business to deliver real and lasting value to your clients and customers through a tailored, comprehensive call centre service. We will provide expertise, we will increase your bottom line and our highly-trained, motivated agent teams will be available to your customers, suppliers and stakeholders around the clock.
We specialize in custom website development tailored to your brand and business needs. No generic templates—every site is designed for performance, aesthetics, and functionality.
Absolutely! All our websites are fully responsive, ensuring seamless performance on desktops, tablets, and mobile devices.
Of course! We integrate APIs, CRM systems, payment gateways (Stripe, PayPal, etc.), and other third-party tools to enhance functionality.
Sectors
Our Bureau and Dedicated agent teams work across a number of industry sectors including financial services, travel & tourism, etailers & retailers, charity fundraising, automotive and insurance. Whatever messages, offers, incentives or issues you need to communicate to your customers, OutSourceUs will deliver them efficiently and with authority.
- Online Retailers
- FCA Authorised Call Centre
- Insurance
- Crisis Management
- Reservations & Bookings
- Automotive
- Charity Services
Customer Services
A robust, reliable and scalable Customer Services operation is one of the most vital aspects of your company’s service offering, and your business will go from strength to strength if it’s correctly implemented.
We have a proven record working with Startups, SME and Blue Chip businesses, that stands up to even the most rigorous and detailed of briefs and we will consistently deliver what you and your customers need on time and to budget.
Reasons to Outsource Customer Services
Effective and responsive customer services is vital to businesses of all sizes and there are a number of reasons why outsourcing makes sound business sense, including –
- Your current operation is draining resources and shifting your focus away from core business
- Your business is growing and your current set-up does not have the capacity to handle the additional workload
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You require a professionally trained outsourcer to deal with your customers needs
What We Do
OutSourceUs can take on all of your customer services requirements and work with you to implement systems and processes that will streamline your operation and give you the confidence to drive your business forward, including –
- Working with your CRM systems and Customer Portals
- Account look-ups
- Order, delivery and returns status
- Email response
- Helplines and Product Recall, dealing with the myriad of issues faced by customers
- Fast responses to unforeseen trends and call volume surges
Our confidence in being able to provide a comprehensive customer services operation is based on the fact that we spend time and effort learning about your business, your products and services and most importantly, your customers. We are an extension of your business and callers can be safe in the knowledge they are speaking to agents that are representing your company, its culture and its brand values.
We can address the specific concerns of your customers in a polite and friendly way, but also use our skills, where appropriate, to up-sell and cross-sell your products and services.
By both understanding our clients’ businesses and developing a clear insight into the issues that face their customers, OutSourceUs quickly becomes well placed to take on an entire customer services operation.
By outsourcing your Customer Services department to OutSourceUs, we can offer your business - and indeed your customers - a professional, expert-level and bespoke ‘turnkey’ customer services operation designed for your business and your business only.
Overflow / Out Of Hours
Thanks to round-the-clock communications, more and more businesses have the ability to trade 24/7 or to trade outside of their own country. As such, they need to be available 24 hours a day for customers, clients, suppliers or investors.
The service perfectly compliments a wide range of industry sectors who rely on being permanently available to their customers or clients -
- General Customer Service
- Emergency Callouts
- Financial Services
- Facilities Managers
- Pest Control
- IT Support
- Insurance
- Plumbers
- Legal Services
Increased Business Flexibility
By offering extended hours of operation and an increased yet cost-effective call capacity, your service offering is enhanced and your business will benefit from increased sales, productivity and profitability, seven days a week.
We will ensure your business never misses another phone call. Even if you only need the occasional out of hours inbound call answered, Confero are available to your customers all day, every day.
Every call will be answered in your company name by professional and well trained agents and will be delivered in a timely manner according to pre-agreed protocol.
Advanced Rota System
OutSourceUs’s award-winning* Advanced Rota System can give clients a tailored management system that allows them to track and manage all their callout personnel. It is web-based and benefits both Confero and our clients because it allows end users to share live access to one system with updates in real time.
The secure, password-protected system can store all pertinent information including names, contact numbers, visibility of on-call staff and management, rota assignments, first-line back up and area managers. It also allows our clients to update and view their own rotas at anytime of the day or night. Because the system updates information immediately with no time-delay, you can be sure that there will be no crossovers, double-bookings or missed opportunities.
Supplementing your own inbound call and contact centre facilities, Confero's overflow and out-of-hours inbound call centre services offer your business unprecedented flexibility to trade day and night, without working day and night.
Helplines
Adding value to your service offering is demonstrated in no better way than giving the consumers of your products or services an easy to use inbound call centre helpline facility.
Skilled Agents
Both our Bureau (shared desk) and Dedicated agents receive comprehensive product training and have access to your corporate FAQs and knowledge databases. They become familiar with the nuances and features of each product and on a more fundamental level, this gives them the greatest chance of providing a successful resolution to each query they receive.
Helplines benefit businesses (and consumers) regardless of industry sector but we know that in some industries, especially but not exclusively medical and financial, callers can quickly become distressed or worried. Our agents are trained to act in a calm manner with consideration and tact with the singular goal of issue resolution.
At the conclusion of each call, the consumer can be given a reference number for future communication and calls are logged and recorded for client feedback.
Simplified Process
OutSourceUs UK-based inbound call centre helplines are simple to set up both from a usability and a customer service standpoint.
OutSourceUs can supply a non-geographic 0800/0333 telephone number for you to publish on your website, marketing material and stationery. When a consumer dials the number, the call is routed to our call centre based in North West London and answered in your company or specific campaign name.